Operational Terms

Delivery & Returns Policy

Joshua Collective ensures supply integrity with strict dispatch timelines and transparent protocols for all consignments. Our commitment is to seamless, reliable logistics.

Our Process

Logistics & Claim Protocols

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Dispatch & Transit

Acceptance & Inspection

Claims & Resolution

Nationwide UK palette and parcel fulfillment is managed via vetted logistics partners, ensuring zero disruption to client retail operations.

Upon delivery, clients are requested to inspect consignments promptly. Any discrepancies must be reported within 24 hours to facilitate swift resolution.

Clear, transparent protocols are in place for all consignment claims and damage returns, supported by dedicated account directorship.

Detailed Guidance

Comprehensive Policy Overview

Our delivery schedules are meticulously planned to align with your operational needs, with transit insurance providing full coverage from our warehouse to your receiving dock. We prioritize secure and timely arrival for every order.

Return conditions are clearly outlined in your bespoke trade terms. Consignments must be returned in their original packaging, with claims processed swiftly upon verification of reported issues.